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Frequently Asked Questions
No account — what does that mean?
Nightwards works without an account or login. There's nothing to set up and nowhere to sign in — your practice simply belongs to your device. One thing worth knowing: if you switch devices or reinstall the app, your existing server-side data (transcripts, sessions, your night sky) doesn't automatically come along, since it's tied to your old device's pseudonymous ID. Reach out to us if that happens.
Subscription & Trial
- Your subscription is fully managed through your Apple account
- If your subscription isn't recognized after a device change or reinstall, use "Restore Purchases" in the app
- The 7-day free trial is only available on the yearly plan
Dream Recordings
Is my audio stored? No. Your recording is only used for transcription and then discarded — only the resulting text is stored. The microphone is only ever active for your morning dream log.
App Shield / Screen Time
App Shield is an optional, opt-in feature built on Apple's own Screen Time framework (Family Controls). This data stays on your device — we never see any usage data from it.
Deleting Your Data
In the app, go to Settings → "Delete my data" to delete all your server-side and local data with one tap. Or email info@dreamr.ch.
Feedback
The easiest way is the feedback field in the app's Settings — or email us at info@dreamr.ch.
Reporting a Bug
Please include:
- What you were doing when the issue occurred
- iPhone model and iOS version
- A short description
- A screenshot if possible